Submit an appeal | Canada Post ombudsman

1Complaint subject

2Details of the complaint

3Account of events

4Contact information

5Review and submit

Enter the details of your complaint

All fields are required, unless marked optional.
Service ticket number*
Please enter the service ticket number provided by Canada Post customer service for your complaint. If customer service has not yet completed its investigation and closed your service ticket, we cannot treat your appeal. If you don’t already have a service ticket, please contact Canada Post customer service.
Cases that can be appealed must be filed by the sender of the item.
If you are not the sender, we can't investigate your appeal. This is because it is the sender who paid Canada Post (or other postal administration) for the service. If you are the receiver, ask the sender to submit a claim, and if not satisfied, the sender can send us an appeal. If the sender is not cooperating, open an online dispute with the web platform where you bought the item.
- I am the sender
What was the “TO” address on the item?*
Street Address Address Line 2 City Province / State Postal Code / ZIP Country
What was the “FROM” address on the item?*
Street Address Address Line 2 City Province / State / Region Postal Code / ZIP Country
What is the address for which this service was purchased?*
Street Address Address Line 2 City Province / State / Region Postal Code / ZIP Country
If you purchased a Mail Forwarding service, what was the forwarding address?
Street Address Address Line 2 City Province / State / Region Postal Code / ZIP Country
Additional information
Tracking number for the item that was sent*
Your tracking number can be found on your receipt or on your package.Tracking numbers are typically 11 or 13 alphanumeric characters ending in CA, or 16 digits. Learn more about tracking numbers.
Additonal options purchased
- Signature
- Additional indemnity coverage
Product or service purchased*
Product or service purchased*
Date the item was mailed*
MM slash DD slash YYYY
Start date of the service*
MM slash DD slash YYYY
End date of the service*
MM slash DD slash YYYY
If this is a complaint related to loss or damage, please list the contents that were being sent.
Multiple parcels?
If you want to complain about multiple parcels with multiple tracking numbers, simply complete one appeal form with one tracking number. Add all other tracking numbers on the following screen in the « Account of Events » section. There is no need to submit multiple appeal forms.
Please provide the reference number and the dollar amount:

Save and Continue Later

Contact information

Please tell us how we can reach you for our follow-up communication and during the appeal process.

All fields are required, unless marked optional.
Name*
Title First Name Last Name
Are you representing a business or organization?
- Yes
Name of business or organization*
Email*
Phone*
Extension
Mailing Address*
Street Address Address Line 2 City Provice / State Postal Code / ZIP Country

Save and Continue Later

Mail or parcel delivery issue or refund

Hold Mail or Mail Forwarding

Access to my mail and Canada Post services

Quality of interaction with Canada Post staff

Policies, specifications and prices

All other postal issues

Enter the details of your complaint

Additional information

We’d like to hear your side of the story

Contact information

Review and submit