Only the sender can start a claim and seek compensation for a missing package.
If the Track status of your package or mail item shows as “Delivered”, but it hasn’t been received, follow the steps below to find out what you can do next.
We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. However, we can’t correct an address on a package once it has been mailed.
Review the address to make sure your package was addressed correctly. Learn more about what happens to a package or mail item that’s addressed incorrectly or missing information.
If you can’t find your delivery at your door, check the following locations:
|Where to look
|Large institution (for example, a university)
The mailroom. This is our final point of delivery. Some time may pass before the mailroom delivers the package to you (or will tell you to pick it up).
A safe location on the property. Check around to find the package. Check with other members of the household, as they may have taken the package into the house.