Support

Log in, enter My Support, and check the status of your service ticket. Click for more information.

Learn about your personal account home page and how to access tracked packages, services and orders.

Find out more about how we use two-step verification to boost your online account security.

Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.

Over 6,300 post offices are available to take your call! Here’s how to get in touch:

Process for shipping parcel pack to the merchant. Includes instruction for prepaid shipping and shipping paid by customers

Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.

A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.

First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.

We may close or relocate a post office to improve operations and remain competitive.

Find out how to cash your Canada Post postal Money Order and how to request a refund.

Find out what features you need to check to help you spot a counterfeit Canada Post Money Order.

To buy a Money Order, you must provide the name of the sender and the name of the recipient (payee). These requirements protect your Money Order.

Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.

Find out how to add money to your Canada Post reloadable Visa prepaid card and how to check your balance.

Pay your bills with a MoneyGram electronic money transfer at a post office. You don’t need a bank account to use it.

To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.

Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).

Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in person at any post office across Canada.

Get postal codes for Canadian addresses using the Find a Postal Code online tool.

Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.

Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.

Here’s how we keep data safe when you order online at Canada Post.

When you enter personal data for a purchase, it is used only to complete your request and ship your order.

To return your purchase bought online from Canada Post, call us for an authorization number.