Support

    Security and passwords

    Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

    Cash Passport security

    Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

    EU VAT FAQ | Support

    The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

    Credit card consent agreement

    Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

    Applying for a job FAQs | Support

    Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

    Doing business with Canada Post

    Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

    Personnel Security

    Security Screening Guide & Instructions for Canada Post contractors only.

    Supplier Account: what you need to know

    Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

    Frequently Asked Questions

    As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

    Literature for the Blind

    Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

    I can't access my mailbox

    Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.