You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.
What are the costs for additional features (e.g., insurance, signature, pick up, proof of delivery)?
What methods of payment do you accept online?
Who placed the order for this Statement of Mailing or Manifest that I was billed for?
Why am I not able to log in to online payment?
Why did I receive a past due notice?
Why is the weight different on my bill from what I entered in the order?
Make payments to your commercial account
Make payments to your commercial account directly from your bank, credit card, online, or by cheque.
Are your weights and dimensions in metric or imperial units?
Can I get a better rate because my volumes have increased?
Can I receive my invoices electronically via email?
Can you increase my credit limit?
How can I access my digital/electronic invoices?
You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:
How can I cancel a mailing order (Statement of Mailing)?
How can I check if my mailing was delivered?
How can I check if you received my payment?
How can I get a commercial invoice for my P.O. Box?
How do I pay my invoice by Credit Card?
There are several ways commercial customers can pay by Credit Card. Pick the one best for you:
How do I request a copy of my invoice?
Requesting a copy of your invoice is easy. Follow these steps:
How is pricing calculated?
Cancel a shipping label or manifest
Here’s how to cancel a shipping label or manifest online with Canada Post.
How to cancel the online order for a business mailing
How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.
How to find out your business account balance
Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.
How do I get a refund for spoiled meter impressions?
Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.
Request a Shipment Refund
Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.