Support

    What is my small business discount?

    Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

    Package Redirection FAQs

    Get information on Package Redirection online. Find out about redirection costs and package eligibility.

    Overview of Intelligence 360

    Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

    Shipping medical cannabis

    Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

    How to package cannabis for shipping

    Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

    Cannabis promotion

    Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

    Tips for bundling Publications Mail

    You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

    Postal Code Targeting eligibility FAQ

    Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.

    Postal Code Targeting mailing qualifications

    See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.

    Benefits of Postal Code Targeting FAQ

    Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

    Design mail that can be machine processed

    Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.

    How to meet Address Accuracy requirements

    Find the address accuracy requirements for the best postage rates on Incentive Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and Publications Mail™

    Addressing mail accurately

    Format addresses for business and marketing mail accurately and avoid processing delays, redelivery and surcharges. See correct formats with visual examples.

    How to Customize AddressComplete

    Always capture the right address with customized AddressComplete settings. You can restrict access, select countries, set language and more.