Verify customer identity

A woman completes her ID verification process at a Canada Post counter by presenting her government-issued photo ID.A woman completes her ID verification process at a Canada Post counter by presenting her government-issued photo ID.A woman completes her ID verification process at a Canada Post counter by presenting her government-issued photo ID.

Get in-person ID confirmation at the post office

Are you a government agency, bank or insurance company concerned about fraud and identity theft? You can verify the identity of your customers using our web services (APIs) called Digital Proof of Identity. Your customers start their ID verification process with you and then complete it in-person at the post office. Protect your company and assure your customers.
Contact an expert

See how it works

Verify your customer’s identity with trusted Canada Post employees at a post office nearby. Watch this video to learn how to protect your business and assure your customers.

How to get started with Digital Proof of Identity

Install our APIs directly into your website and you can:
  1. Specify the type of identification that’s required (for example: a driver’s license).
  2. Produce a barcode that customers can print or save to a mobile device. 
  3. Provide a list and map of nearby post offices with their hours of operation. 
  4. Get authentication results after in-person proofing is complete. 
You’ll need to contact us to integrate our API (software code) into your website.

How much does it cost?

Pricing is simple. When your customer chooses to visit a Canada Post outlet to confirm their identity and complete their account set up, you only pay for the completed transaction. Talk to our Digital Proof of Identity expert for details and pricing plans.

Who should use our Digital Proof of Identity service?

Our service is for businesses and government departments and agencies who want to expand their business opportunities and verify the identities of their customers. Digital Proof of Identity offers your customers a convenient way to authenticate their identity and protect their information.

Credit card companies

That require strong chip credentials.

Banks and financial institutions

That want to offer services that were previously completed in-person at the branch.

Government departments

That are mandated to cut down on paper and want to modernize payment methods including prepaid cards.

Insurances brokerages

That are looking for new customers in areas where they don’t have a traditional bricks and mortar store.